Ordering

How to Place Online Orders

Placing online orders with Art of Beauty is quick and simple

-Sign in (if you are an existing customer)or create a new account
-Search or browse for your favorite products and add them to you Shopping Bag by clicking on the "Add to bag" button
-Apply any coupon or promotion codes to your order by entering the code into the "code" field in your shopping bag.
-Click the "Checkout" button
-If you have not signed-in or created a new account, you will be asked to do so now
-Review/Update/Add Your Shipping Address
-Select Shipping Method
-Enter your payment information
-Review/Update your billing address
-Review Your Order for accuracy (Order Confirmation Page)and press the "Submit Order" button.
-View & Print Your Receipt
-Receive Order Confirmation Email
 
How to Place Catalog & Telephone Orders

You can place orders by calling our Customer Service Department at 1-800-659-6909 x2,  Mon-Fri 9am ET - 4:30pm ET or use the Live Help option.

Please note that not all web offers, promotions or shipping incentives are available when ordering by phone.


Payment Methods

We currently accept all Major Credit Cards and Debit Cards for online orders (the cards must have a US address as a billing address)

Sales Tax

We are required to charge Cuyahoga Sales Tax (which will be automatically charged to your order)on all orders shipped in the state of Ohio. Salons, Spas and distributors that have a vendors ID can request a Sales Tax Exemption form that we will keep on hand for all future orders.

Samples, Promotions & Coupon Codes

Samples
Some Orders may receive samples. Samples may not be returned for credit or exchanged

Promotions
From time to time Art of Beauty offers promotions. Please follow the guidelines associated with the promotion.  Only one coupon code or promotion may be used per order and one code per customer unless otherwise stated. To avoid order processing issues, please make sure to review that the correct item, price and address information appears on the final Order Review Screen. If the screen does not reflect what you expected, do not submit order. If you do submit the order by accident, log into your account and cancel it.  Unfortunately our system and customer service staff is not able to reissue lost Promo Codes. Please review all orders carefully prior to submitting. Art of Beauty (Zoya and Qtica) is not responsible for credit card processing issues, web issues, incorrect information submission or any number of other things outside our control.  Promo Codes are not valid in conjunction with other discounts, codes or offers and are valid for redemption on ART OF BEAUTY (Zoya and Qtica) sites only. Unless otherwise stated please refer to the Art of Beauty Customer Service Pages & Terms & Conditions for general promotional policies.  All offers valid in United States Only. Void where Prohibited.

Flash Promotions
Please see information regarding "Flash Promos"


Canceling & Modifying Orders

You can cancel any order that has not been shipped yet. To cancel an order, login and click on the "My Account" link in the Top Menu. Select "Current Orders" in the left menu.  If your order has not shipped you will see it there with a cancel order link.  This will automatically cancel the order and any pre-authorizations associated with the order


Order Confirmation e-mail

Once you have submitted your order, we will send you an order confirmation email.  If you have any questions, please click on the "Live Help" link or call Customer Service at 800-659-6909 x2

Billing Questions

If you have any billing questions, please click on the "Live Help" link or call Customer Service at 800-659-6909 x2

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